Frequently Asked Questions
We will work quickly to ship your order as soon as possible. Most orders ship within 1 business day. Once your order has shipped, you will receive an email with further information.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
RSKU products are never tested on animals.
Yes, all of our products are free from gluten, animal products, and animal by-products.
Every lot of our product batches is tested to determine whether it meets various specifications. The products are micro tested with a 3rd party company, and they are tested on humans (in-vivo) before release to the market.
RSKU products do not contain any parabens, phthalates, formaldehyde, or synthetic fragrances. For any questions about ingredient concerns, contact us.
We recommend that pregnant clients check with their healthcare provider for any product concerns.
Our products are manufactured locally in Austin, Texas.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact RSKU at rachel@rskuskin.com.
Find more information here.
To initiate a return, please email us at rachel@rskuskin.com with the subject line "Return" and your order number.
Items sent back to us without first requesting a return will not be accepted.
To complete your return, we require a receipt or proof of purchase from rskuskin.com. Products purchased from other retailers cannot be returned to rskuskin.com and will not be credited back, or returned to you. The original retailer must be contacted and their terms and conditions will apply.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. All return shipping costs are the responsibility of the purchaser and will be deducted from the total refund amount.
Please ensure your package is wrapped securely and the product is in the same condition in which you received it.
Unless a shipping error was made, we are unable to refund your original shipping costs, if applicable. Example of shipping errors include shipment of incorrect product or product damaged during shipping.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rachel@rskuskin.com.
